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Have a question about a product, your order, or just want to say hello? We are here to help! At MERKOO, customer satisfaction is our top priority.

Frequently Asked Questions

Our support desk operates 24/7 to review incoming requests. When emailing us regarding an existing purchase, please make sure to include your Order Number (e.g., #1001) so we can resolve your query as quickly as possible.

We generally respond to all customer emails within 12 to 24 business hours.